At the Greenlane Clinical Centre we aim to give you our best service
at all times. If you have any questions about our services or your
care, please talk to a staff member or contact us. Please read the
following information to help your visit to Greenlane Clinical
Centre go as smoothly as possible. It is important that you be on
time for your appointment. If you arrive late, people who are on
time will be seen before you. If for any reason you cannot make your
appointment, please let us know, as we might be able to give your
time to someone else. To cancel or change an appointment, please
call the number on your appointment letter as soon as possible.
patients: (09) 638 0400. Out of area: 0800 PATIENT (0800 728 4368).
What to bring with you
When you come for an appointment you
Your appointment letter.
Any medicines that you are
currently taking (or a list of them).
Money to pay for any prescriptions
and for parking.
Your passport, birth certificate
or New Zealand citizenship certificate to confirm you are
publicly-funded healthcare (if requested in your appointment
An overnight bag if you are having
surgery that requires you to stay for more than one day.
You can bring a family member or other
support person with you. We ask that, if possible, you bring no more
than two people with you. In some clinical areas it is only possible
for one person to remain with you. If you are bringing children to
the clinic, please make sure you supervise them at all times.
When you arrive
When you go through the
main entrance of Building 4 of Greenlane Clinical Centre, you will
find a directory of departments that will direct you to where you
need to go. Our volunteers are also available throughout the day to
provide friendly assistance to help you find your way around
Greenlane Clinical Centre. The volunteers are easily recognisable in
their blue jackets. Should you require a wheelchair, they are
available from the information desk just inside the main Greenlane
Clinical Centre building. On arrival, please report to the
receptionist to let us know you have arrived.
receptionist will check your appointment letter and confirm your
current details. If you have changed address, telephone number or
GP, please tell the receptionist.
To help reduce the spread of infection please wash your hands on
arrival and before you leave the building. Hand wash is available at
most reception areas and entrances of our buildings.
specialist in the hospital has a team of doctors. They will be
responsible for your treatment under his or her supervision. You
will be seen by a member of their team, but not necessarily by the
consultant. Trainee doctors are taught in our hospitals. You may be
asked if a trainee doctor can be present at your consultation or
involved in your care. If you object, you can say no and this will
not affect your treatment in any way. The nurse or doctor will
explain what treatments or procedures you will be having and ask for
your consent before procedures are carried out. For some procedures,
such as operations, you will be asked to give specific consent in
writing. As well as seeing the doctor, you may need to visit other
parts of the Clinical Centre for tests such as x-rays or blood
tests. Please allow extra time for this. If you have to leave the
Centre before finishing your appointment, please let the
If you are unclear about anything please ask.
we endeavour to see people on time, circumstances outside of our
control can cause delays. If you have registered at the reception
desk and have been waiting for more than 30 minutes past your
appointment time, please check back with the receptionist.
Please take care of your personal belongings while you are at
Greenlane Clinical Centre. We suggest you leave valuables at home.
We cannot accept responsibility for personal items.
Smoking and alcohol
are not permitted in any of our buildings or grounds. For advice and
support to stop smoking, speak to the nurse or doctor caring for you
Quitline: 0800 778 778
Aukati Kai Papa: Maori Quit Smoking Programme: (09) 578 0967
Pacific Quit Programme: 0800 867 848
Auckland DHB Smokefree Services: 0800 667 833
Zero tolerance to violence
Patients and families
have a right to be cared for and staff have a right to work in a
safe and supportive environment. Violence of any kind will not be
tolerated in our buildings or grounds.
We have a Patient
Enquiries number - (09) 375 4300. We only give out
information about the ward that a particular patient is in and their
general condition. If you are a patient and do not want this
information shared, please tell a member of our staff.
Your health records
Clinical staff are available to discuss your records with you if you
wish. You are also entitled to read your clinical records and can
have a free copy of your record or any part of it. To
order a copy, please place the following information in an envelope
and we will respond to your request within 20 working days:
Your name, date of
birth, and address.
A signed copy of
some form of identification (e.g. passport or driver’s licence).
An outline of the
Then send this
Release of Information
Auckland City Hospital
Private Bag 92024
Information about your
treatment is strictly confidential. The information from your health
records may be used to check the quality of services we provide but
we will not use the information in any way that identifies you.
requires that all patients prove that they are eligible to receive
publicly funded health care. Find out more about eligibility.
For more information visit our Your
Rights page, with
translated versions in Tongan, Samoan, Māori, Korean, Hindi and
simplified and traditional Chinese.
Health and disability services
The Health Advocates' Trust provides a free, independent advocacy
service to help people ensure their rights are respected. Phone 0800
555 050 or 623 5799 for the Auckland office. The
Health and Disability Commissioner is an independent government
agency setup to promote and protect the rights of consumers who use
health and disability services; help resolve problems between
consumers and providers of health and disability services; and
improve the quality of health care and disability services. Visit
their website for
more information about your rights or call them directly on phone
0800 11 22 33 or 09 373 1060 for their Auckland office.
The Health Passport is
a booklet that contains information about how patients would like to
communicate and be supported throughout their care. Patients who
will benefit most from completing a Health Passport are those who
have difficulty communicating, people with dementia and those who
visit hospitals frequently. It is up to each individual patient
whether or not they want to complete a Health Passport and how much
information they include in it.
Contact and more
Centre: (09) 367 0000
patients: (09) 375 4300
Enquiries about outpatient appointments: (09) 638 0400
Greenlane Clinical Centre
214 Green Lane West
Epsom, Auckland 1051
We always welcome your
feedback as it helps us to improve our services. You can talk
directly to any of the clinical staff caring for you, or visit
our feedback section for